Refund & Returns Policy

At Holista Beauty, we are committed to providing high-quality products and ensuring customer satisfaction.

Returns & Refunds

Due to hygiene, health, and safety reasons, we cannot accept returns or offer refunds on products that have been opened, used, tested, or partially used.

To be eligible for a return or refund, the product must:

• Be unused and in its original packaging.
• Be returned within 7 days of delivery.
• Be in a resalable condition.

Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We may request photographs of the product and packaging to assess the issue.

If the product is confirmed to be faulty or damaged upon arrival, we will offer a replacement or refund in accordance with South African consumer protection laws.

Incorrect Use of Products

Our products are supplied with instructions and guidance for proper use. Refunds will not be granted where a product has been used incorrectly, mishandled, or where expected results were not achieved due to improper use.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or used skincare devices.
• Products returned without original packaging.
• Products damaged due to misuse or improper handling.
• Sale, clearance, or promotional items (unless defective).

Contact Us

If you have any questions regarding your order, please contact our customer support team and we will be happy to assist you.

By placing an order with Holista Beauty, you acknowledge that you have read and agreed to this Refund & Returns Policy.